Please read these terms carefully before using BN Publishing House services.
The use of this Website and/or our services constitutes your agreement to the following terms and conditions:
It is important that you carefully read and understand the refund policy in order to have full knowledge of the privileges and limitations governed by BN Publishing House's policy. It is your obligation to read these Terms and Conditions before submitting any order and/or payment to this Website.
We do not accept any returns on fulfilled orders due to the nature of the products we produce. If changes need to be made to ensure quality standards such as editing and proofreading services are adhered to, alongside requirements being followed, we have a revision process in place that is there to help all customers, as their satisfaction is the most important thing to us. If the fulfilled product does not meet the requirements specified at the placement of the order, we will begin an extensive internal review and either revise or recreate the content at no additional cost.
Each package has its own revision policy, per the service description of each individual package. We provide revisions within 5 to 10 days of the order going into the Waiting for Customer Approval status in our Order Management Platform. The revision period will depend on the ordered package.
Revisions come into play at the end of the order process, once the product has been presented for review and the status has updated to Waiting for Customer Approval. At this time, the customer may request revisions directly by sending their assigned Project Manager an email to ensure that the original provided requirements have been met on the entire product. The customer is always welcome to make changes personally to any content they receive from us after the order has been fulfilled and before publishing, as it is delivered in a Word format and they own the rights to it.
We handle refunds on a case-by-case basis and do our best to stand behind the customer and take care of their needs.
Our team will always work with the customer to resolve any issues to the best of our ability. Circumstances in which a refund may be provided include, but are not limited to, exceptional reasons or orders which have not yet been allocated and/or started at the time of the refund request.
Refunds, if processed, take between 25 to 30 days to reflect on the customer's end. A processing fee of USD 250 or 5% of the order amount (whichever is higher) will be charged in all cases. Confirmation of approval for the refund request will be provided by the support team and can only be made through the original payment method used at the placement of the order. You will also receive a notification of refund via the email used at the original time of checkout.
We offer refunds only in special cases and specified conditions, detailed below:
Not applicable.
Once the work is delivered, customers are only entitled to claim a refund once they have exhausted all the options detailed below:
We are committed to providing our customers with 100% satisfaction and offer unlimited revisions to ensure that the delivery is up to the mark. We assign, re-assign, and re-write your work to ensure complete satisfaction. We reserve free pages for future use, of the same value, which you can avail at any time. If we're still not able to deliver what you asked for, a refund will be processed with mutual agreement on a set percentage (but only in cases where the delivery is completely off the mark).
We believe in "On Time Delivery," but if, for any reason, we fail to deliver the requested service on time, after at least three attempts to contact us, your refund will be processed once it is established through documentary evidence that the late delivery was the company's fault.
Refunds must be claimed within 10 days of first submission/order delivery, subject to no revisions being availed. Refunds claimed after the set time frame will not be entertained. All customers must note the deadline for claiming a refund at the time of placing their order.
By providing your mobile number and opting in through our website forms, contact forms, or other communication channels, you consent to receive SMS text messages from BN Publishing House.
When you opt in to SMS messaging, you will be informed that:
These messages may include:
Messaging frequency may vary depending on your interaction with our services (e.g. up to 4 messages per month, recurring). Message and data rates may apply based on your mobile carrier and plan.
Your mobile number and SMS opt-in consent will not be shared or sold to any third party or affiliate for marketing or promotional purposes.
You can opt out of receiving SMS messages at any time by replying STOP (or UNSUBSCRIBE, CANCEL, END, QUIT) to any message. After opting out, you will no longer receive SMS communications from us unless you opt in again.
For assistance, reply HELP or visit our website at bnpublishinghouse.com.
Privacy Policy: bnpublishinghouse.com/privacy-policy.html
Terms & Conditions: bnpublishinghouse.com/terms-and-condition.html
For questions about these Terms & Conditions, please contact us at info@bnpublishinghouse.com, call us at (786) 655-6385, or write to us at 7901 4th St N #STE 300, St. Petersburg, FL, 33702, USA.
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